To whom it may concern,
It is with great delight that we write this unsolicited letter of recommendation. As purchasers of a brand new Riviera built 3600 Sports Yacht through R Marine Jones we couldn’t be happier. The process from beginning to end was incredibly smooth and we found the guidance we received from all the staff at R Marine Jones (and in particular from Sam Phillips) was of an exceptionally high standard. The quality and presentation of our boat is quite incredible and every time we take her out we can’t wipe the smile off our faces. In fact, we’ve noticed other boaties taking photos of our sports yacht and every guest we’ve had on board already have been effusive in their compliments!
The initial process began when we decided that building a boat provided much more value for us than purchasing a second hand boat. Not only that, the peace of mind that we now have, knowing exactly how our boat has been treated, is of great relief. We had heard many good things about Riviera and knew to build a boat by an Australian made company would mean we could be more involved in the process and we weren’t wrong about that.
Sam has been wonderful about keeping us up to date with each stage of the building process. We even received regular photos via email to show how our vessels were tracking. During the build we visited the factory and were able to see first-hand the various steps, taking a photo standing in front of our soon to be home on the water. He sought our opinion on anything that could be personalised, even down to the little things that make all difference in the end product. Sam was always available and contactable, took all of our needs and wants into consideration and in the end we have exactly what we dreamed about.
The final stage, handover, was also done brilliantly. We actually caught our breath when we walked down the gangway and saw our lovely new boat. Stepping onboard meant taking in not only how well made it was and perfectly the boat had been finished, but also all the thoughtful touches like the flowers and all the extra little gifts presented beautifully around the boat. It was a truly magical moment for us and one we won’t be likely to forget. After we had some time to explore, there was a thorough handover of the essential items from experts, lunch provided and then we set off with Sam assisting us to our boats permanent home. His expertise of the boat and waterways to help guide us at the helm was reassuring when we were still so new with the boat.
We would like to add one final comment and that is of the after-sales service we have been guaranteed. Not one, but two separate R Marine Jones service team members gave us their cards for 24-hour contact, reassuring us to call no matter what the issue or query. The office staff have also presented each and every document in a lovely folder with our boat’s name printed on the front, so it is all kept together and easy to access.
If you are in the market for a Riviera be that new or secondhand, we would highly recommend buying through R Marine Jones. We are thrilled with not only the end result but the entire process and can’t wait to join the exclusive Riviera events now that we are part of the family. We sincerely thank Sam, Randall and all the staff at R Marine Jones for making this experience a pleasurable one and wish them all the success in the future.
Yours Sincerely,
Cliff and Lisa
‘Escapade’