Randall, as you are aware the sale of my boat occurred today.
I would like to make a few comments about the experience especially given you personally sold me the boat new and it has been a 10-year experience with Riviera and in particular R Marine Jones. Firstly I should say the purchase experience was excellent and we have continued to be in contact.
I was recently thinking about selling my boat and I have a little interest in hearing about your new 39. Coincidentally I received a call from Sam Phillips at R Marine Jones enquiring if I was interested to sell as he had a prospective purchaser who was particularly looking to acquire my model. From that moment on Sam just made everything happen for both myself and the prospective purchaser. He maintained a position of getting the best outcome for both parties which was clearly demonstrated through his continuous suggestions and communications. He took control of the whole process including the initial inspection and report, the repairs and upgrade quotation and implementation and finally the sea trial. As you know the sale occurred and the transaction is finalised. I have not spoken or met the purchaser but I would be confident he would express the same level of satisfaction for the whole process.
It has been an example of total professionalism that has ultimately resulted in a ‘ win/win’ for all concerned.
Finally, Sam who I understand has been with you since even before leaving school is a credit to your organisation and a great example of the principle of “homegrown”.
Sincere thanks,
Rick & Ros